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| Conditions of Use |
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§1 Subject
The following provisions represent a contract establishing the general conditions of the remote sale of products by HighFidelity
Placing an order implies that the Customer agrees fully and irrevocably with these general conditions of sale
§2 Identification of the entity offering the products
HighFidelity
Nymphenburger Strasse 150
80634 Munich
Germany
Phone : +49 (0)89 23 06 84 45
Fax : +49 (0)89 38 16 45 99 9
eMail : info(at)highfidelity.net
Online shop : www.HighFidelity.net
§3 Information about the products
The site presents the essential characteristics of the products offered:
- name and detailed description
- prices including VAT for the present EU member states AND excluding VAT for non EU member states -- SEE §10 Prices --
Photographs illustrating the products are for information only and cannot be considered to be contractual
§4 Contractual documents
The contract is formed by the following contractual documents in decreasing order of priority
these general conditions
the Order Form consisting of the accepted estimate, plus the information required to identify the customer (name - forename - postal address for delivery - credit card details for payment - eMail address to notify about the actual status of the order)
§5 Order taking
Any Order Form validated by the Customer represents an irrevocable acceptance which can only be questioned in the Limited cases mentioned in these general conditions in the 'Right of Withdrawal' and 'Fulfilment of the order' articles
The automatic recording systems of the site are considered as equivalent to proof of the contract of sale and its date
§6 Confirmation by eMail
The following contractual information will be the subject of a confirmation eMail at the time of delivery at the latest
- details of the sales department of HighFidelity
- references and essential characteristics of the products
- method of delivery chosen by the Customer
- price, including or excluding tax, and delivery costs
- existence of the right of withdrawal
§7 Right of withdrawal
Check out the details on the left side of our HomePage under - Right of Withdrawal -
§8 Fulfilment of the order
The order will be fulfilled within a period of 3 days from its confirmation by the Customer at the latest
If the product ordered is unavailable, the Customer will be informed of this as soon as possible and will have the option to cancel his order
He will then have the choice of asking for a refund of the sums paid within thirty days from their payment at the latest, or the exchange of the product
§9 Delivery
Delivery can only take place once the order has been confirmed by the Customer and payment made
Furthermore, HighFidelity reserves the right to refuse any order from a customer with whom there is a current dispute
The products are delivered to the address indicated in the Order Form by the Customer, who undertakes to take delivery of the products ordered
If the Customer is absent when delivery is made, a card will be left indicating where the package can be collected or inviting the customer to make a second appointment with the delivery company
On delivery, the Customer is obliged to check the condition of the packaging and the goods and indicate the damages to the carrier on the delivery note, and to HighFidelity by eMail or fax, within three days
eMail: info(at)HighFidelity.net
Fax: + 49 (0) 89 38 16 45 99 9
In the case of the non-conformity or damage of the product delivered, the Customer must inform info@HighFidelity.net which undertakes to remedy the situation
§10 Prices
The prices are indicated in Euros, excluding delivery costs invoiced in addition in the Order Form
These delivery costs are calculated according to the weight and size of the package, its destination and the method of dispatch chosen by the Customer
The prices are the prices in force on the date of the order
They include the VAT (within the European Union and do not include VAT outside the European Union) applicable on the date of the order
Any change in the rate of VAT will be automatically passed on in the prices
For any delivery outside the territory of the European Union, unless otherwise indicated in the Order Form, customs duties and formalities are the Customer's exclusive responsibility, and the Customer undertakes to check the possibilities relating to the importation of the products into the country of delivery
§11 Methods of payment
By credit card: the cards accepted are those presented on the site. (American Express, Visa, Eurocard, Mastercard and Diners Club) and PayPal
The information relating to the bank card is only retained whilst the order is being processed
§12 Personal information
The information the Customer is requested to provide is necessary to process his order and may be divulged to HighFidelity
§13 Indivisibility of the contract
If for any reason whatsoever one of these general conditions should be declared inapplicable, this inapplicability will not affect the application of the other provisions of the general conditions, and the condition considered inapplicable will then be replaced by the closest provision possible
§14 Liability
Neither HighFidelity nor the Customer can be held liable for any non-fulfilment caused by a force majeure event, that is outside their control, including in particular and not restricted to war, riot, insurrection, interruption of transport, import or expert problems, strike, lock-out, shortage, fire, earthquake, storm, flood
In addition, HighFidelity cannot be held liable for the use of the products ordered and delivered, since the Customer is solely liable for the use of these products by himself or a third party
§15 Unsubscribe
To unsubscribe or change your subscription to any of our Personal Notification Services, please send an eMail message containing specific instructions to info(at)HighFidelity.net
§16 Updates
As a customer, subscriber or competition entrant you will occasionally receive eMail updates about special offers, new HighFidelity services and other news
We hope you'll find these updates interesting and informative
§17 Complaints
If you have any grievances about HighFidelity, we want to hear from you so we can improve our service
Please eMail us at info(at)HighFidelity.net and we will consider your comments carefully
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